How Do Hospitality Workers Perceive Their Work Skills before and after the Lockdown Imposed by the COVID-19 Pandemic?

Hospitality workers in Porto's historic center demonstrated increased confidence in their soft skills—such as teamwork, interpersonal relationships, and adaptability—following the COVID-19 lockdown, likely due to remote work demands. However, they also recognized a greater need to develop these skills, particularly soft ones like flexibility, while still prioritizing hard skills such as linguistic and digital competencies for improvement. The study, comparing worker perceptions in April 2020 and April 2022, highlights the pandemic's role in reshaping skill development needs, offering actionable insights for human resources management in the hospitality sector.

Magalhães, C., Araújo, A., & Andrés-Marques, M. I. (2022). How Do Hospitality Workers Perceive Their Work Skills before and after the Lockdown Imposed by the COVID-19 Pandemic? Social Sciences, 11(12), 588. https://doi.org/10.3390/socsci11120588