A Quality Assessment of Tourist Information: the Case of Nautical Tourism at Shiretoko Peninsula

A mismatch between visitor expectations and actual experiences at Shiretoko Peninsula significantly impacts satisfaction and loyalty. The study found that information from online sources and guidebooks often leads to dissatisfaction with certain routes and elements, while local information from tourist offices, hotels, and shops is less problematic. Researchers employed a multi-group structural model to analyze the effects of different information sources on booking cruise tours in Shiretoko. This approach highlights the importance of accurate and locally grounded information in enhancing visitor satisfaction and fostering positive recommendations.

Neuts, B., Romão, J., Nijkamp, P., & Shikida, A. (2014). A Quality Assessment of Tourist Information: the Case of Nautical Tourism at Shiretoko Peninsula. Almatourism - Journal of Tourism, Culture and Territorial Development, No 9 (2014). https://doi.org/10.6092/ISSN.2036-5195/4402