Satisfaction of Tourism Communities in World Heritage Sites Based on Residents’ Perceptions—Study Area of Mount Sanqingshan National Park, PRC

A significant positive influence of perceived benefits on place attachment and community satisfaction was found in Mount Sanqingshan National Park, a UNESCO World Natural Heritage site. The study, which analyzed 330 resident perceptions using structural equation modeling, revealed that while perceived costs negatively impacted place attachment, their effect on satisfaction did not hold true. Place attachment fully mediated the relationship between cost perception and satisfaction but partially mediated benefit perception and satisfaction, showing a strong positive effect on community satisfaction. These insights led to the development of the 'SHE-ABC' framework for World Heritage Site (WHS) tourist community satisfaction, offering theoretical value and practical guidance for sustainable heritage tourism management.

Nian, S., Liu, F., Chen, M., & Cheng, G. (2022). Satisfaction of Tourism Communities in World Heritage Sites Based on Residents’ Perceptions—Study Area of Mount Sanqingshan National Park, PRC. Sustainability, 15(1), 533. https://doi.org/10.3390/su15010533