The Impact of User Participation Methods on E-Government Projects: The Case of La Louvière, Belgium

User participation methods significantly enhance e-government projects by addressing stakeholder challenges and delivering tangible benefits, as demonstrated in the case of La Louvière, Belgium. The study found that integrating citizen and business involvement through participatory approaches improved project outcomes, leading to more innovative and locally embedded solutions. It also highlighted key differences between traditional e-government models and smart city paradigms, emphasizing how participation methods can bridge governance gaps. The research employed a one-year action research approach, providing practical insights for practitioners while proposing an enhanced e-government implementation process that prioritizes stakeholder engagement.

Simonofski, A., Vanderose, B., Clarinval, A., & Snoeck, M. (2018). The Impact of User Participation Methods on E-Government Projects: The Case of La Louvière, Belgium. Media and Communication, 6(4), 175–186. https://doi.org/10.17645/mac.v6i4.1657