Accessibility of Cultural Heritage Sites for People with Disabilities: A Case Study on Krakow Museums

Krakow's museums, including flagship cultural attractions like the Wieliczka Salt Mine and Wawel Royal Castle, show significant progress in accessibility for people with physical disabilities but lag behind in accommodating visually impaired, blind, hearing-impaired, and deaf visitors. A study assessing 31 out of 50 Krakow museums revealed that while these institutions are well-prepared to receive individuals with mobility challenges and seniors, they fall short in providing inclusive experiences for those with sensory impairments. Additionally, although museum websites demonstrate strong compatibility and comprehensibility, they score poorly in perceivability and functionality. The research highlights the need for enhanced accessibility measures, particularly for visually and hearing-impaired visitors, to fully align with Krakow's reputation as an 'Access City.'

Kruczek, Z., Gmyrek, K., Ziżka, D., Korbiel, K., & Nowak, K. (2023). Accessibility of Cultural Heritage Sites for People with Disabilities: A Case Study on Krakow Museums. Sustainability, 16(1), 318. https://doi.org/10.3390/su16010318