Travellers’ perspectives on historic squares and railway stations in Italian heritage cities revealed through sentiment analysis

Sentiment analysis of online reviews reveals that travellers' perceptions of historic squares and railway stations in Italian heritage cities, such as Siena, are significantly influenced by place quality and connectivity. These factors include aesthetic perception, social interaction, body mobility, facilities, amenities, sense of safety, and destination loyalty. The study highlights how community engagement can be effectively measured through advanced analysis, offering new insights for urban design strategies that prioritize public exterior spaces in heritage cities.

Stellacci, S., & Moro, S. (2022). Travellers’ perspectives on historic squares and railway stations in Italian heritage cities revealed through sentiment analysis. Journal of Urban Design, 28(2), 174–198. https://doi.org/10.1080/13574809.2022.2097903