Design and Development of a Smart Tourism Mobile Application for Borobudur: A Pilot Study

A pilot study of a smart tourism mobile application for Borobudur Temple Compounds, a UNESCO World Heritage site, revealed significant usability flaws despite its potential to enhance visitor experience. The app, designed with interactive maps and informational features, was tested using predefined scenarios and evaluated against ISO 9241-11 standards. While basic information functions performed well, navigation errors and user frustration were high, indicating marginal usability (average SUS score of 62.9). This data-driven analysis highlights critical design shortcomings while offering actionable insights for iterative development in cultural heritage tourism technology.

Nurcahyo, R. S., Habibi, Moh., Pratama, A. R., Nugroho, L. E., Fahlesi, H. F., & Fuady, I. N. (2025). Design and Development of a Smart Tourism Mobile Application for Borobudur: A Pilot Study. 2025 9th International Conference on Information Technology, Information Systems and Electrical Engineering (ICITISEE), 305–310. https://doi.org/10.1109/icitisee68184.2025.11355092