User experience analysis in virtual museums

Virtual museum user experience analysis reveals that the Museum of Auschwitz-Birkenau outperforms Malbork Castle Museum in usability metrics, despite similar eye-tracking engagement. The study employed a multi-method approach—Nielsen heuristics for expert interface evaluation, Gazepoint GP3 HD eye tracking to measure visual attention, and System Usability Scale surveys combined with self-reported feedback from 16 participants. While both museums demonstrated comparable user focus during tasks, the Auschwitz-Birkenau Museum achieved higher usability scores, suggesting design elements that enhance navigation and interaction. This research underscores the importance of intuitive interfaces in virtual heritage experiences, offering insights for improving digital preservation platforms like Malbork Castle's.

Kobylska, A., & Dzieńkowski, M. (2024). User experience analysis in virtual museums. Journal of Computer Sciences Institute, 30, 31–38. https://doi.org/10.35784/jcsi.5382