Process orientation of the world heritage city management system

A process-oriented approach to managing UNESCO World Heritage Sites (WHS) enhances stakeholder engagement and improves outcomes, as demonstrated by its application to Venice and Split. This study proposes a new management meta-model that integrates theoretical concepts into practical processes, using Unified Modelling Language (UML) to document activities and responsibilities within a hierarchical structure. The approach bridges UNESCO directives with on-the-ground managerial systems, offering potential benefits for WHS managers, scholars, and experts alike. By focusing on stakeholder collaboration and process architecture, this method aims to optimize outputs and outcomes while addressing key challenges in heritage city management.

Petrić, L., Hell, M., & van der Borg, J. (2020). Process orientation of the world heritage city management system. Journal of Cultural Heritage, 46, 259–267. https://doi.org/10.1016/j.culher.2020.07.009